Privacy

At Westprecinct, privacy is regarded as an essential part of the experience we provide. Just as every residence is selected and prepared with care, your personal information is handled with discretion, respect and meticulous attention to detail.

This Privacy Policy explains how Westprecinct collects, holds, uses and discloses personal information when you visit our website, enquire about accommodation, make a booking, enter into an accommodation arrangement, or otherwise engage with our services.

Information We Collect

We may collect personal information such as your name, contact details, booking requirements, accommodation preferences, payment information, identification details where required, and any other information you choose to share with us in connection with your enquiry, residence or stay.

We collect only the information reasonably necessary to provide our services, manage guest and corporate relationships, and maintain the quality and integrity of the Westprecinct experience.

How We Collect Information

Personal information may be collected directly from you when you contact us, submit an enquiry, complete a booking, correspond with us by email or telephone, or interact with our website.

In some circumstances, we may also receive personal information from corporate clients, relocation professionals, authorised representatives, referral partners or service providers involved in supporting your accommodation requirements.

Why We Collect Information

We collect personal information so we can respond to enquiries, arrange and manage residences, process bookings and payments, communicate with guests and corporate clients, support service delivery, maintain safety and security, and comply with legal, regulatory, taxation and accounting obligations.

We may also use personal information to keep you informed about relevant Westprecinct residences, services or updates where appropriate.

Disclosure of Information

Westprecinct does not sell or trade personal information.

Where reasonably necessary, we may disclose personal information to carefully selected service providers, payment processors, professional advisers, technology providers, contractors or other parties who assist us in delivering and supporting our services.

Any disclosure is limited to what is reasonably necessary and undertaken with appropriate care and confidentiality.

Direct Marketing

From time to time, we may use your personal information to send you updates, news or information about Westprecinct residences and services that may be relevant to you.

If you do not wish to receive marketing communications, you may opt out at any time by contacting us or using the unsubscribe option provided where available.

Website Use, Cookies, Analytics and Digital Tools

Our website may use forms, cookies, analytics tools and similar technologies to improve functionality, monitor performance and better understand how visitors use the site.

Westprecinct may use automated tools, data analytics and digital technologies, including where appropriate artificial intelligence, to improve our services, website experience and security. Any such use is undertaken consistently with this Privacy Policy and our commitment to discretion and care.

These technologies may collect information such as browser type, device information, pages visited, time spent on the website and similar usage data. This information helps us refine the website experience and maintain the quality of our digital services.

Where our website contains links to third‑party websites or services, those external platforms are governed by their own privacy practices and policies.

Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These safeguards include administrative, physical and technical measures designed to preserve the confidentiality, integrity and security of the information entrusted to us.

Retention of Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected and to satisfy legal, regulatory, taxation and accounting requirements.

When personal information is no longer required, we take reasonable steps to securely destroy or de‑identify it where appropriate.

Access and Correction

You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.

We may require verification of identity before providing access or making corrections, and in some circumstances permitted by law, access may be refused. If that occurs, we will explain the reasons for the refusal where appropriate.

Complaints and Privacy Enquiries

If you have a privacy enquiry, wish to request access or correction, or would like to raise a concern regarding the handling of your personal information, you may contact Westprecinct using the contact details provided on this website.

We will consider your enquiry or complaint carefully and respond within a reasonable time.

Overseas Disclosure

In some cases, the service providers or technology platforms we use may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure that personal information is handled with appropriate safeguards and in a manner consistent with applicable privacy obligations.

Changes to This Policy

Westprecinct may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, technology or privacy practices.

The current version of this Privacy Policy will always be available on our website.

Our Commitment

Privacy is part of The Westprecinct Standard. From first enquiry to final stay, we are committed to handling your personal information with the same professionalism, care and discretion that defines every Westprecinct residence.