FAQ

Your Westprecinct Stay, In Brief

Let’s be honest, finding genuinely good temporary accommodation—especially for three months or more—is rarely straightforward. You can squeeze into an expensive hotel room or bland serviced apartment, but that usually means paying a premium for a bed, a few generic inclusions and a constant sense of living out of a suitcase rather than in a home.

Westprecinct exists to offer something different. For guests whose permanent home is temporarily elsewhere, we provide fully furnished private residences in select Sydney and Melbourne locations, with the space, privacy and calm that only a real residence can deliver for an extended stay.

• Stays from three (3) months, with shorter stays from 28 days occasionally available by arrangement.
• Fully furnished private residences in select Sydney and Melbourne locations.
• Entire homes and apartments, not individual rooms, each presented to The Westprecinct Standard™.
• Ideal for relocating professionals, executives on assignment, families between homes, and guests managing a move, renovation or extended trip.
• Formal occupancy or residential agreements, with bonds held and refunded in line with applicable state legislation.
• Utilities and selected services can be included for shorter or longer stays by agreement, with all inclusions documented in your occupancy or lease agreement.
• A dedicated guest experience contact supporting you from arrival through to departure.

The sections below answer common questions about accommodation, daily rates, booking, services, and day‑to‑day living in a Westprecinct residence, so you can decide if this is the right temporary home for you.

The Westprecinct Standard™

Westprecinct residences are curated, not simply furnished. Each home is selected for its location, building quality and layout, then presented to The Westprecinct Standard™ — a benchmark for comfort, practicality and understated luxury.

This means:

• Thoughtfully arranged living spaces suitable for genuine day‑to‑day living, not just overnight stays.
• Quality furniture, appliances and finishes chosen for longevity and ease of use.
• A consistent guest experience across different residences, with room for each property’s individual character.

The Standard underpins everything from how residences are presented, to how guests are supported throughout their stay.

Accommodation

What type of accommodation do you offer?
Westprecinct offers fully furnished, self‑contained private residences in select Sydney and Melbourne locations. Each residence is leased as an entire home or apartment, providing the space, privacy and comfort of your own residence while your permanent home is temporarily elsewhere.

What is the minimum stay?
Our stays are designed for medium to long‑term guests. The minimum stay is generally three (3) months, with occasional availability for shorter stays from 28 days by special arrangement. Extended stays of six months or longer are welcomed and can often be tailored to individual requirements.

Are the properties furnished?
Yes. Every residence is fully furnished and presented to The Westprecinct Standard™, including carefully selected furniture, quality appliances, kitchenware and essential household items, so you can simply arrive and live. Specific inclusions and styling vary by residence and will be confirmed prior to booking.

Can I bring my own furniture or belongings?
Our residences are curated and fully furnished, so additional furniture is generally not required. Your personal belongings and treasured items are, of course, welcome for the duration of your stay.

Do you allow pets?
Pets are considered with care and may be approved on a case‑by‑case basis. Where pets are approved, additional conditions, cleaning requirements and charges may apply, and will be clearly set out in your agreement.

Is parking available?
Most residences include at least one on‑site or secure parking space unless otherwise advised. Additional parking may be available at an optional cost, subject to building facilities and availability.

Is EV charging available?
Where the building supports EV charging, this can be made available and will be advised at the time of booking.

Is Wi‑Fi included and suitable for remote work?
Where internet is included as part of your stay or selected as an option, connections are set up to support standard everyday remote work, video calls and general online use. Exact speeds and inclusions vary by residence and will be confirmed prior to booking.

Rates & Inclusions

What is included in the rate?
For stays of less than six months, your daily rate generally includes:

• A fully furnished residence presented to The Westprecinct Standard™
• Standard utilities (where offered and agreed, subject to fair use)
• Essential household items for day‑to‑day living

The precise inclusions for your stay will be documented in your occupancy or lease agreement.

Are utilities included?
Utilities such as electricity, gas and water are not included as standard. For stays of less than six months, utilities can be negotiated and included by agreement, with the arrangement clearly detailed in your occupancy or lease agreement.

What other services and non‑standard items are available?
Additional services and items may be available by arrangement, including:

• Priority guest service
• Wi‑Fi internet
• Foxtel, Netflix and other video streaming services
• Invoicing services
• Speciality items such as cot hire, coffee machines, water purifiers, speciality cooking appliances and selected additional furnishings

Is a welcome pack or linen provided on arrival?
Residences are prepared for immediate comfort on arrival. Linen, where selected, and a welcome pack are provided to help you settle in seamlessly. As with all inclusions, specifics may vary by residence and will be confirmed prior to your stay.

Is cleaning included?
A professional immaculate clean is completed prior to your arrival. When you are ready to vacate, a departure clean is usually arranged at the end of your stay to ensure the residence and furnishings are returned to the required standard. The daily rate is not charged after you vacate while the residence is being cleaned; a separate departure cleaning fee may apply. Additional cleaning during your stay may be arranged upon request at an extra cost.

Booking & Payment

How far in advance do I need to book?
Availability is influenced by residence type, location and season. To secure your preferred residence and dates, we recommend enquiring as early as practicable. Short‑notice stays can often be accommodated, subject to availability at the time of enquiry.

What is required to secure a booking?
To confirm a residence, you will generally be asked to provide:

• A completed application form
• Appropriate identification documents
• Payment of a deposit and/or bond
• A signed occupancy or lease agreement reflecting the terms of your stay

Do you require a bond?
Yes. A security bond is required and may be held via credit card authority or as a bond, in accordance with applicable state legislation or the relevant government‑regulated bond authority. The bond amount is guided by the residence, daily rate and length of stay.

When and how is my bond refunded?
Bond refunds are processed in line with the applicable state legislation and the terms of your agreement, following a satisfactory departure inspection at the conclusion of your stay.

How is the daily rate paid, and is it paid in advance?
Daily rates are payable in advance, in accordance with the payment frequency and schedule set out in your occupancy or lease agreement. Accepted payment methods and any corporate billing arrangements will be confirmed at the time of booking.

Can bookings be made on behalf of a company or relocating employee?
Yes. Westprecinct regularly supports companies, relocation specialists and project teams with residences for relocating executives, contractors and employees on assignment. Agreements can be arranged in a company name where required.

Do you provide tax invoices for corporate expense claims?
Tax invoices suitable for corporate reimbursement or expense claims are available on request. A fee may apply, and any invoicing arrangements will be discussed at the time of booking.

Check‑In, Check‑Out & Extensions

What is the check‑in/check‑out process?
Your dedicated guest experience contact will coordinate check‑in and check‑out details with you, including:

• Timing of arrival and departure
• Access instructions and key collection/return
• Any identification requirements

so your arrival and departure are as smooth as possible.

Can I extend my stay?
Extensions are warmly welcomed where availability permits. To maximise options, we encourage you to advise us as early as possible if you wish to extend beyond your original confirmed dates.

What is your cancellation policy?
Cancellation terms and any applicable fees are set out in your agreement and vary according to the length and nature of the booking and the notice provided. These terms will be clearly communicated at the time of booking.

During Your Stay

Who do I contact during my stay?
You will be introduced to a dedicated guest experience contact who remains available to you throughout your stay, including for:

• Maintenance requests
• Service enquiries
• General questions about your residence or location

What happens if something needs repair during my stay?
Should something require attention, simply contact your guest experience representative. Maintenance will be coordinated promptly and with minimal disruption wherever possible.

Is smoking permitted?
Westprecinct residences are non‑smoking. Smoking conditions, including any associated charges for remediation, are outlined in your occupancy or lease agreement.

Can I have guests to stay?
Visitors are welcome. If you anticipate regular or extended stays by additional guests, please discuss this with your guest experience contact in advance.

Suitability & Locations

Are your residences suitable for families or corporate stays?
Yes. Westprecinct residences are designed for:

• Corporate clients and executives on assignment
• Relocating professionals
• Families between homes
• Individuals seeking premium furnished accommodation

whether as extended‑stay executive housing, short‑stay apartment accommodation or long‑term corporate residences while their own home is temporarily out of reach.

What locations do you service?
We operate across select metropolitan precincts in Sydney and Melbourne. Specific residence locations and building details are provided upon enquiry and can be tailored to your work, schooling or lifestyle requirements.

Can I inspect the property before booking?
Depending on availability and current occupancy, in‑person inspections may be arranged. For many residences, a suite of professional photography, video and virtual tour options is available to assist your decision‑making.

What agreements are used?
Stays are governed by formal occupancy or residential agreements, depending on the nature and duration of the stay and the applicable state legislation. These agreements recognise that your Westprecinct residence is a temporary home while you maintain a permanent home elsewhere.

Furnished Residences of Distinction

Distinctively Westprecinct™